Enhanced Mobility for Enterprise Organizations

VoIP has been around for a while, but only recently has it started to gain momentum in the business sector. Every indication points to this trend continuing in the future. As more features to enhance mobility are added to VoIP service plans, businesses, including those at the enterprise level, are taking note. Although the majority of business organizations have yet to make the switch, there are quite a few reasons we feel this technology is here to stay.

VoIP Mobility Features

One of the best aspects of VoIP service is the ability it provides to make unlimited calls to many places around the world. The locations you can call for free are designated by your particular plan. Most plans also include virtual numbers and 1-800 numbers, which allow international clients to call you at no cost. These tools allow your business to remain mobile within various geographic locations. In addition to this, your enterprise business can utilize other tools and/or features that come with your VoIP business plan. These include things like messaging, presence, video conferencing, incoming call routing, hold music, data centers, and screen sharing.

Although such features are quite helpful when you’re sitting behind a desk in your office, what about when you’re away from your desk? Most of these can be accessed on your mobile device using a mobile app. Through your admin portal you can set up incoming call routing specifications, change voicemail settings, and update employee status. You will also be able to make and receive calls, do audio and video conferencing, and send faxes from your phone. As more companies adopt the Bring Your Own Device policy, mobile app capabilities through VoIP service is steadily increasing.

When you combine mobile app functionality with the integration of customer relationship management software, business communications and telephony systems can work together to further enhance your business's ability to communicate with customers. Collaboration is made simple when you consolidate and integrate your contacts with one system. Many VoIP systems allow you to have all your Gmail, Lync, Outlook, Office 365, and Exchange phone system contacts at your fingertips.

Possible Deterrents

A company that introduces mobility software brings with it higher security risk, possibly allowing unwanted parties to access company data. Great strides have been made over the past few years to develop software to combat these risks, but some companies may feel it unwise to assume additional risk. We can only assume that these risks will go down as mobility software improves with growing popularity. Although mobile software is designed to work just as efficiently as desktop software, this too has room for improvement. If cost is a concern, paying extra for mobile capabilities is something your company is not prepared to do. You may have to weigh out the benefits of added mobility to determine if these outweigh the added expense.