Improve your VoIP Voice Quality in 6 Steps

When using VoIP for phone service, getting the highest voice quality possible can’t be underestimated. Failing to hear the person on the other end of the line will result in miscommunications, mistakes, and an overall loss in business revenue. Although the overall voice quality can vary depending on provider and location, there are simple things you can do to maximize your personal business line voice quality.

Confront Jitters
VoIP uses packets to deliver voice information over the Internet. If not spaced out evenly, these packes won’t provide a constant audio stream. If your network isn’t figured correctly, these packets could be sent out of order, making the audio hard to understand. Minor jitters can be fixed with a new Ethernet cable. However, a jitter buffer may be required for more serious problems.

Monitor Feedback
When you hear an echo coming back from your speakers, this is called feedback. It’s caused by sound getting picked up by a mouthpiece, then getting sent back to the speakers in a type of loop. Besides being extremely annoying, the echo can increase in volume, preventing you from being able to hear what is being said. The first potential solution is to lower your speaker volume. If this doesn’t work, try switching to a lower frequency phone.

Compression Software
Before your data gets sent digitally over the Internet, it gets compressed to become as small as possible. There are two ways to compress this data. The first is called lossless compression and it eliminates only the redundant bits. The second is called lossy compression and it eliminates everything that may be unnecessary. Both work, but lossy usually works better for audio data because it reduces ambient and unnecessary noises. If too much information is eliminated, however, your conversations could become choppy and difficult to understand. We recommend businesses do research on the different types of compression software available to determine which is ideal for their personal situation.

New Headset
Getting a new headset is one of the simplest ways to increase voice quality. Cheap headsets usually have poorly designed cables that reduce voice clarity. When looking for a replacement set, focus on those with short and well insulated cords.

Contention Ratio
For those of you who’ve never heard of a contention ratio, it calculates the difference between the amount of bandwidth currently available, and the maximum estimated possible demand. Everything we do online requires a certain amount of bandwidth, which is why your browsing may be slowed if someone is downloading a large file. As more services compete for bandwidth, less is available for high voice quality. You can purchase an assured contention radio from most providers that will help free up more bandwidth.

Adjust Quality of Service
If you’ve never looked into your QoS features, you’re missing out. These allow you to prioritize certain programs above others. Businesses that rely mostly on incoming and outgoing phone calls can set their QoS features to place audio quality at the top of the list. Simply open the router setup application and set the router to give VoIP traffic top priority.