The Ins and Outs of Recording VoIP Phone Calls

When you’re having a phone conversation with an employee or customer, it’s not always possible to write down all the important things you want to remember. Even the fastest writers are likely to miss a thing or two. This is why call recording can be a helpful business tool. Many VoIP phone carriers have features that allow you to record calls and save them for a later time. If you’re new to the phone recording business, here’s what you need to know to get started.

Recording Requirements
Before you can begin recording, some minimum system requirements need to be met. Although each system is slightly different, there are some basic items you will need. First of all, you will need a VoIP service that includes call recording capabilities. To go with this service you’ll need hearing and speaking devices such as phones, headsets, or handsets. Lastly, you’ll need a place to store the recordings. Depending on which type of service you have, this storage could be within your office or part of the cloud.

Recording Types

1. Hardware Recording
This type involves a device that’s connected to the web along with the rest of your VoIP equipment with LAN cables. The device reads and interprets data that gets transferred over a designated network port, then records it. Depending on your need, you can purchase a small or large device to record small or large amounts of information. These devices connect to server databases so the calls are recorded online.

2. Hosted Recording
Instead of having physical equipment in your office to record phone calls, all of this is done within your VoIP provider’s central office. All you need to do is connect to this service through the web. Each provider allows a certain amount of recording space for their clients, so find out what this is before selecting a service.

3. Software Recording
If you have VoIP service that does not provide call recording, you can still do so by purchasing or acquiring additional software. Depending on the type of software you choose, you can record calls through Google Hangouts, Google Talk, or Skype, just to name a few.

Recording Ethics

We feel a need to mention the ethics behind recording phone calls. If you are business and plan to record phone calls, it’s a good idea to know the laws surrounding call recording in your specific location. It’s also extremely important to notify those being recorded, which is why you often hear announcements on business recordings letting customers know the call will be recorded for training purposes. In this realm, you want to make sure you are always within the law.