VOIP and Outsourcing: How does it work?

As local economies become more global, the outsourcing of products and services is increasing as well. This requires companies to have a communications system that can stretch across the world and meet a variety of demands. Utilizing VOIP technology has helped with this effort as businesses can access the cloud and communicate via voice, video or text with customers and employees all over the world. If you are considering using VOIP to outsource your product or service, here is how it works.

The most important factor when outsourcing your product or service with VOIP technology is the reliability of your internet connection. This connection is the only thing that allows the home office to stay in contact with outsourced locations, and remote employees to stay in contact with customers. Having dependable local management is also critical for successful outsourcing, as they are in charge of monitoring the ins and outs of daily service. These local managers can communicate with the home office via web or audio conference calls to perform daily, weekly, or monthly meetings.

Having a local representative works particularly well with sales teams. Individuals who are familiar with a specific area, region, or set of customs, are best suited to know the needs of their customers. Manufacturers can outsource a local sales team who know the local markets, and can then report back to the main office. Both parties can maintain constant communication with SIP trunking, and take advantage of free in-network calling.

Large savings can be found when it comes to travel expenses. The next time you want to discuss a new product line, or check in with a remote office, you can do with online for free. Most VOIP services come with audio and video conferencing features; some of these even allow more than 30 individuals on a single call or meeting. Participants can do so with their laptop, desktop, or mobile device of choice.

VOIP is also scalable for businesses, allowing you to add or take away lines or extensions as needed. All of these changes can be done without having to disrupt existing lines or extensions. Everyone on your network can communicate using text, instant message, email, voicemail, or voice. This type of flexibility works quite well for technical support, customer service, or telemarketing centers.

It’s also worth mentioning that SIP trunking carries both voice and data on a single network, so when a customer is transferred within a call center, all their information goes with them so they don’t have to repeat the same information for a new representative. This feature could ease customer frustration and increase overall satisfaction with your service.