Main Differences Between 3 VoIP Call Hunt Features

Main Differences Between 3 VoIP Call Hunt Features

When you sign up for VoIP phone service, you usually get free features that can help organize your incoming calls. Some of these are very unique, while others are similar to each other. For instance, what’s the difference between Call Hunt, Call Queue, and Find Me Follow Me? Here’s what you need to know about three common VoIP call hunt features.

Find Me/Follow Me

This is a combination of Simultaneous and Sequential Ring. It allows users to define how incoming calls are routed or forwarded to individuals or groups of inbound callers. This ensures that you receive important calls whether you’re at your desk, on the road, or anywhere else.

Call Hunt

Allows you to pick where incoming calls will ring. You select five different numbers and the order you want them to be called when an incoming call arrives. It will ring the first number, and if no one answers, it will ring the second number and so on. Call Hunting allows an incoming call to be landed on any specific extension or telephone number in a group of predetermined extensions or telephone numbers. In other words, calls will hunt you down until they find you.

Call Queue

This feature is mostly used for businesses. When all phone lines are in use for the company or department group, simply place the caller in queue until the next available staffed line is free. While callers wait in queue, they can hear wait times, number of callers ahead of them, hold music, personalized company announcements, and other options.

 

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