VOIP News

Ideas for Generating Customer Loyalty

One major factor in business longevity is the presence of repeat customers. Any time this occurs, money is made and stability is increased. The secret to getting repeat customers may have eluded you in the past, but it’s not too late. If you want to generate more customer loyalty for your business, try some of the following suggestions.

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Using Virtual Numbers with VoIP

If you’ve looked into VoIP phone service, you might have heard several different terms thrown around that didn’t quite make sense. One of these may have been something called Virtual Numbers. These are often times listed as one of the features included in VoIP service plans, but what they are, and how you can use them with your business could be confusing. We’ll do our best to clear this up.

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Combating Spam with your VoIP System

When you hear the word spam, does it make you cringe? Have you, like most people, received spam in the form of an email or voicemail that was unwanted and unsolicited? Do you wish you could get rid of spam forever? If so, you’re not alone. Spam is something most of us despise. Besides being annoying, it can disrupt your work, especially if you rely on your phone and computer to conduct business. For those who use VoIP for a business communications system, here are some steps you can take to combat spam.

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Old Telephones Are Making Employees Less Productive

Employee productivity is a common concern for most businesses. In the majority of cases, higher productivity results in higher overall revenue for a company. While each situation is unique, there is correlation between employees feeling empowered and engaged, and their productivity levels. Those with proper equipment and flexibility technology can be more productive with their time. This is the case with landline vs mobile phone use. It makes you wonder, are old telephones decreasing your employee productivity?

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The Importance of Quality of Service

The term Quality of Service (QoS) is used within the telecom industry that defines an overall performance of a particular telephony network with respect to voice quality. You’ll see this term used often in conjunction with cloud services and VoIP providers. One might assume that high quality of service is guaranteed, but it’s not. Let’s go over the basics of Quality of Service and how it plays a role in your business communications.

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Are Business Faxes a Thing of the Past?

As you look around and see smartphones and tablets everywhere, you might assume things like fax machines are ancient history. Why would businesses still use a fax machine when they could scan documents and send them over email? It might surprise you to learn that most small and medium sized companies still use some form of business faxes as part of their daily operations. In fact, nearly 75% of communications in the medical field are sent via fax. Before you decide whether or not to throw away your fax machine, we’ll share the pros and cons of using a fax machine, and possible alternatives to try.

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Love Language in your Business

The phrase “love language” was coined by Gary Chapman in a book he wrote in 1995. He described the five ways individuals express and receive love from those around them. This notion is traditionally applied to personal relationships we have with friends and family members, but what about coworkers? When we spend 40+ hours a week with people at our workplace, why not find ways to show appreciation for them? After all, those who feel needed and appreciated are happier and more successful in all ways, including work.

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VoIP Wireless Phones are on the Market

When VoIP first hit the market, it was mainly used for landline residential phone service. Eventually it made its way into the business world, allowing small businesses and large enterprises to communicate with customers all over the world. It is now transitioning into the world of wireless communications as various phone companies are creating VoIP compatible phones. A handful of Wi-Fi VoIP phones are currently on the market and they can be used with your home or office network, or at most Wi-Fi hot spots. Here’s a list of some recent VoIP wireless phones.

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AI In the Workplace

You’ve probably watched a handful of movies that involve AI developed by scientists for a specific purpose. Sometimes the AI is helpful, while other times it evolves and tries to destroy all of humanity. Whether or not this is a plausible scenario is up for debate. What is not up for debate is the fact that AI is and will continue to be part of workplaces in the future. How does this work? Will it affect your particular business? We’ll go over what you need to know about the future of AI in the workplace.

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Millennials are Changing Workplace Communications

It’s no secret that technology is evolving at a staggering rate, especially in the world of digital communications. Those who have grown up in this technologically advanced time period are now dispersed among the workforce. Because of this, businesses are changing the way in which they communicate with customers and employees. If you own a business, you might want to take note of the ways millennials are changing workplace communications.

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