Simultaneous Ring and Sequential Ring: What’s the Difference?

Simultaneous Ring and Sequential Ring: What’s the Difference?

If you have VoIP service, or are thinking about signing up for VoIP service, there are a few similar features that could be confusing. For instance, what is the difference between simultaneous ring and sequential ring? Do they perform similar functions, or something completely different? Can you use them in conjunction with each other, or only separately? Here’s what you need to know about these two very helpful features.

Simultaneous Ring

Simultaneous ring is similar to call forwarding and is only possible with a hosted PBX system. It’s great for businesses because it allows you to take (or not take) calls when you are away from your desk. With Simultaneous Ring you pick a group of numbers, then incoming calls will ring these multiple numbers at once. Anyone within the group can answer the calls. When it’s busy, everyone in the group can work together to field incoming calls. During slow times, one or two people can handle all the calls.  This type of system works best with groups that are located within the same office building or floor.

Sequential Ring

The Sequential Ring feature enables you to select a “find-me” list of phone numbers that ring sequentially. You pre-determine the phone numbers and a set of criteria, or order, to follow. When incoming calls match this criteria, they are sent in sequential order. In other words, calls will be sent to the first number, and if no one answers, they’ll be sent to the second number. This continues until the call has been sent to all designated numbers in sequence. Incoming calls can usually ring up to 5 numbers in a particular order.

Side by Side

Both features allow you to ring multiple numbers with one incoming call. The difference lies with when these numbers are rung. The Simultaneous feature rings all the phone numbers at the same time, while the Sequential feature rings the different numbers is a specific order.

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