Softphones VS VoIP Phones for Business

Softphones VS VoIP Phones for Business

Anytime a business transitions to VoIP phones services, there are many decisions that need to be made. One of these involves which type of phones to use. The two available types are dedicated VoIP phones and softphones. Each has advantages and disadvantages to consider. Let’s go over the basics of softphones vs VoIP phones so you can make right right decision for your business.

Business Softphones

Basics

A softphone consists of a program or app that allows individuals to make phone calls over the internet. This type of service usually requires a computer with an audio system, such as a speaker and a microphone. In some cases, a specific headset may be needed.

Pros

  1. Simple: Softphones work with already existing VoIP systems so there’s no downtime for employees.
  2. Portable: Software can be installed on any device, allowing you to use VoIP service from home or work.
  3. Inexpensive: If you use your existing computers and audio system, softphones cost you nothing.

Cons

  1. Quality: Audio quality could vary depending on the type of hardware used.
  2. Limited Numbers: It may not work well with conference calls.

 

VoIP Business Phones

Basics

VoIP specific business phones resemble desk phones with a few minor exceptions. Sometimes they have a small screen, a microphone, and an earpiece. Some models come with customizable buttons as well. The highest quality VoIP phones support HD voice for improved clarity.

Pros

  1. Clarity: VoIP phones provide high voice quality calls with the correct amount of bandwidth.
  2. Mobility: Cordless VoIP phones allow you to move around your office or workspace.
  3. Features: Access to features such as call hold, call routing, and incoming Caller ID.

Cons

  1. Cost: Supplying a dedicated phone for each employee could be quite expensive.
  2. Mobility: Corded VoIP phones connected to outlets are not portable.
  3. Network Compatibility: Some service providers only work with specific models of VoIP phones.

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