Questions? Check the FAQs
Have a question about VOIP technology? Not sure what a VOIP term means? Here is a comprehensive list of Frequently Asked Questions related to VOIP. If you need further assistance please send us a message from our Contact page.
The only thing you need is high speed internet and a phone that works with your specific VoIP carrier. Some work with any land line phone, while others may require specific phones. You can also use a softphone with some providers. This is a computer program that allows you to make VoIP calls from your computer.
VoIP phone calls are received just like traditional phone calls by simply picking up the phone and speaking. With a softphone, you will need to have your computer on and the softphone program open to receive the call. To answer you just click.
With most VoIP service providers, a computer is not required to use VoIP. However you do need a computer if you are going to be using a softphone.
With hosted VoIP, sometimes you are required to do the initial set up, and other times the VoIP provider takes care of installation. In both instances, maintenance of the VoIP system is taken care of by the provider.
Some VoIP phone carriers allow you to keep an existing phone number, even if it is within a different geographical areas than where you or your company resides. Virtual numbers, 1-800 numbers, and toll-free numbers might also be available for keep if you switch locations.
Yes you can through mobile VoIP services provided by many carriers. Some providers have mobile apps you can use with different types of phones.
The standard equipment needed for VoIP phone service is a high-speed internet connection and a land line phone. If you're using hosted PBX or residential VoIP, you may also need an IP phone or an ATA adapter. However, most companies send you an adapter as part of their service. If you are setting up your own VoIP phone system, you may need to purchase an IP PBX phone system, as many routers as your system will need, and SIP trunking or IP PBX VoIP Service. Lastly, if you're using a softphone, you'll need a computer and will probably want a VoIP headset.
VoIP takes the sound of your voice and converts it into data. Internet Protocol is then used to send that data across the internet to person waiting on the other end of the line.
Internet protocol is what you already use to access web sites on the internet through your computer or mobile device. It essentially allows you to exchange data with the sites that you visit. VoIP just takes this data and sends it to a receiving phone.
VoIP stands for voice over internet protocol. This allows you to route phone calls over the internet instead of traditional phone lines.
Making a call with VoIP is just like making a call with a traditional phone line. Simply pick up the phone and dial the desired number. If you're calling with a softphone, the program will need to be open on your computer before you place a call.
SIP stands for Session Initiation Protocol. Within VoIP service, you usually see it referred to as SIP trunking. This essentially replaces a phone line with the internet.
PBX stands for Private Branch Exchange. Essentially, this is a computer that runs a business phone system. A Hosted PBX system is one in which the PBX is administered and maintained by a specific Hosted PBX provider.
It stands for Public Switched Telephone Network. It refers to the network of telephones all around the world.
SOHO stands for Small Office/Home Office. Most VoIP service providers use it to designate services designed for small operations.
You can use VoIP service with your smartphone. You will most likely need an app or a variety of apps in order to do this. Most business VoIP services provide their own apps that work with smartphones.
With regards to how you dial the number, there are no differences between placing local or long distance calls. However, rates or charges vary between companies and within different plans. Luckily, most VoIP phone carriers now provide free calls to anywhere within the U.S.
Some VoIP providers offer something called "Enhanced 911" (E911 ). When you dial 911 with this service, your telephone number and location are automatically sent to the 911 operator while you are on the call. You will then be given help just like you would with traditional 911 service.
Most VoIP supported phone calls require 32 Kbps of sustained bandwidth. This is required to maintain high quality phone calls with your VoIP service. If you're not sure if your current bandwidth is appropriate for VoIP phone systems, there are several online bandwidth testers you can use to determine your exact bandwidth.
No, you will not need to start new service. One of the best aspects of VoIP phone systems is how easy easy they are to move. Just take your computers, phones, handsets and adapters to the new location, and start using them as soon as your internet is connected.
Codecs are small pieces of computer code that take your voice and convert it to data packets that can travel across the Internet. Once these packets reach their desired destination, the codec converts them back to recognizable audio. These allow your voice to travel through the internet.
A router is the primary device that every data network needs in order to function. Routers take all incoming traffic and direct it to specific destinations via the best possible routes.
It's a physical device that maintains the security of your VoIP network.
To use a softphone, you install an app on your computer or even mobile phone that allows you to make VoIP calls. Any device can now act as a phone.