Last update: May 15, 2018

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AXvoice

2019 VOIP Service Review

Miriam Gerritsen

8.3/10

overall rating

Editor: Miriam Gerritsen

AXvoice graphic

AXvoice Review Summary

AXvoice knows the perfect home phone system differs with every household. If you don't place large amounts of calls, or need the ability to call international numbers, you shouldn't have to pay for it. AXvoice provides different plans for different needs.

Their flexible packages range from pay-per-minute to monthly and yearly packages. Choose the one that works best for you and saves you the most amount of money. They do offer two international calling plans that allow you to call more than 45 different countries.

If you need multiple lines, just order a second line using your online account. This should free you up to make all the calls you want whenever you need.

Bottom Line:

AXvoice Residential Phone Service is at the top of our list when it comes to price and features.

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AXvoice Highlights

  • FREE Hardware
  • 30+ Calling Features
  • Online Account Management
  • Number Porting
  • Unlimited Calling
  • Pay As You Go
Reliability
8
Features
8.3
Value
8.9
Customer Support
8
  • Plans from:
  • $4.99/mo.
Get Started
User rating:

Confidence:90%


AXvoice Category Reviews

Overall rating

8.3 /10

Overall Review

Overall, AXvoice residential phone service is a great option for individuals wanting to move away from traditional landline phone service. We've looked at their service and have rated them based on reliability, calling features, overall value, and customer support. These ratings can be seen below.

AXvoice has three basic phone plans to choose from ranging from $4.99 to $8.25 a month. All of these allow you to call anywhere in the US and Canada. They also provide two international plans for that include calls to over 45 different countries. The system is compatible with any touch tone phone and it's easy to set up.

If you choose the Unlimited Plan ($8.25/mo) all calls to North America are free, including those to mobile phones. Each plan comes with over 30 features such as voicemail, caller ID, do not disturb, and conference calling.

While AXvoice VoIP phone service is a good step up from your landline phone, you may need customer support occasionally . Because of they don't provide a direct customer support phone number, they didn't receive our highest customer support rating. This being said, AXvoice is a good option for residential phone service.


  • Unlimited Local & Long Distance
  • Number Portability
  • Free Hardware & Activation
  • Free In-Network Calling
  • Enhanced Voicemail
  • Softphone Support

  • Price:
  • From $4.99/mo.

Residential rating

8.3 /10

Residential Review

One of the biggest strengths with AXvoice service is their range of available phone plans. If you are interested in basic service and local calls, there are three plans to choose from. These range from $4.99 to $8.25 a month. Some of these include the ability to pay month to month, or select a yearly plan.

For those more interested in placing international calls, they provide two separate plans. Both allow you to make calls to countries around the world and close to home. All of their phone plans include 30+ features that are highly desired by the majority of customers.

You have the option of porting an existing number, or getting a new one. The choice is yours!

If you sign up with AXvoice, activation and hardware is absolutely free.


  • FREE U.S. Calling
  • Enhanced Voicemail
  • Failover
  • Online Account Management
  • FREE Hardware
  • Online Call Log

  • Price:
  • From $4.99/mo.

AXvoice Reliability (8.0 / 10)

AXvoice has designed their residential VoIP phone service products with reliability and customer service in mind. They utilize up to date technology to provide clear phone quality and advanced phone features.

In order to avoid missed calls, AXvoice Failover lets you pick up your VoIP phone calls from your cell phone anytime your IP-only phone dies. Ahead of time, you can set up criteria for the routing of incoming phone calls. VoIP phone calls to be sent to your cell phone, unanswered calls to other specified numbers, and failed calls to any number you choose if your internet goes down.

AXvoice residential phone service scores well with respect to overall reliability.

AXvoice Features (8.3 / 10)

We were overall quite please with AXvoice's list of available features. Each residential calling plan includes over 30 standard features, plus the option to pay extra for a virtual or toll-free number.

Features include Three Way Calling, Do Not Disturb, Distinctive Ring, Speed Dial, Call Waiting, and many more (see below). Anonymous Call Rejection can be quite useful if you don't want to be bothered by anonymous calls. Whitelist and Blacklist are also available to provide more privacy from unwanted calls.

AXvoice residential service also provides Enhanced Voicemail including Remote Voicemail Access. You can check and respond to voicemails no matter where you are. We've included a complete list of their available features below.

A Summary of AXvoice Residential Features

With Do Not Disturb, all of your calls will get sent to voicemail without ringing.

The ability to switch between two simultaneous incoming calls.

See the name of incoming callers, even if they’re not currently in your address book.

Ensure that international calls are not charged to your account by blocking international calling.

Rings multiple numbers at once to find you regardless of where you are. 

Select your own individual outbound caller ID.

You can choose a month-to-month option (e.g. no contract).

Find Me/Follow Me allows users to define how incoming calls are routed or forwarded to individuals or groups of inbound callers.

Enjoy extreme privacy with multiple ways to block unwanted incoming callers.

Whether you’re doing business or just chatting with friends, three-way conference calling has never been easier.

A private extension with a personal password-protected voicemail account. 

Forward incoming calls to any number you choose.

Professional high-quality music for callers to listen to as they wait on hold or in a queue.

Nationwide coverage with all IP phones and adapters wherever available.

Transfer your current phone number or numbers to your new phone service.

You can choose a 800, 888, or 877 phone number that is free for the people calling you.

View all incoming, outgoing and missed calls on your account.

Anonymous Call Rejection automatically rejects calls from people who are using a blocking feature to hide their identity.

Unlimited and free calls to anyone inside your phone network.

Free outgoing and incoming international minutes to all available countries.

Provides a phone number and routes incoming calls to this phone number based on your on-call preferences.

Check your messages from any phone any time you want,

Take your rates and features with you no matter where you are in the world.

Order additional phone numbers from anywhere in the US & Canada that people can call for free.

Get unlimited calls to anywhere within the U.S. and Canada at no extra cost.

Select a distinct ring or alert for calls that meet specific pre-determined criteria.

AXvoice Value (8.9 / 10)

Is AXvoice Residential a good value?

When it comes to the value of phone service, one of the most important factors is cost. AXvoice offers 3 different residential phones plans, all at great prices ranging from $8.25 to $14.99 a month. For those on a tight budget, AXvoice's entry level plan could be a great option.

We already mentioned some of the free features that come with every AXvoice phone plan. Compared to other providers, you really get a lot for the money. When you compare this to old land-line phone systems and the limited features they come with, it's no surprise people are switching to VoIP phone service.

In addition to the price and voice quality, you can enjoy easy account management from anywhere. Using your online account, you can easily access your voicemail, set call blocking features, or alter privacy settings.

AXvoice Customer Support (8.0 / 10)

If you experience issues or have questions regarding AXvoice service, you can submit a ticket on the customer support page. Here you'll fill out contact information, type of issue, and level of priority. Their customer support team will receive this ticket and respond accordingly. From this point on, your complaint or issue can be tracked by the initial ticket submission.

For further help, you can send an email to one of three departments. These include general support, tech support, and billing. The customer support center is open from 8:00 am to 7:00 pm EST.

One final option we'd like to mention is their discussion forum. From here you can read posts from other users, and get their help with common problems. It may even provide some insight into service options you hadn't previously considered.

AXvoice Plans

A Summary of AXvoice Plans

Below is a summary of the service plans offered by AXvoice.

Pay as You Go Plan

The Pay as You Go Plan is a residential phone plan that costs just $4.99 each month. All calls you place are just 1.5c per minute and you can even keep your existing phone number.

AXvoice customers can also take advantage of over 30 free features that work with your phone system. For example, you get voicemail, call forwarding, do not disturb, caller ID, three way calling, and call waiting.

All the hardware you need to connect your phone to your internet connection will be sent in your start up package. Simply connect the hardware to your phone and internet device, and you're ready to place a call.

Plan Highlights

  • Unlimited Incoming Minutes
  • 1.5c Per Minute Outgoing Calls
  • Keep Your Number
  • Hardware Included
  • Free Activation
  • 30+ Features Included

Pricing Options

Pay as You Go Plan
Starting from

$4.99/mo

(paid monthly)
  • Free Activation
  • 1.5c Per Minute
  • Unlimited Incoming
  • Hardware Included
  • Call Routing
Get Started
US/Canada 200

The US/Canada 200 Plan is the mid level residential plan for AXvoice. With this plan you get 200 free outgoing calls each month to anywhere within the US and Canada.

This plan also includes over 30 free calling features, such as call waiting, call forwarding, do not disturb, anonymous call block, and

The hardware is free, and there is no activation fee for new customers.

Plan Highlights

  • NO Activation Fee
  • 200 Outgoing Minutes
  • FREE Hardware
  • 30+ Advanced Features
  • Unlimited incoming minutes
  • Month to Month or Yearly

Pricing Options

Popular
US/Canada 200
Starting from

$5.99/mo

(paid monthly)
  • One Year Contract
  • Unlimited Incoming Calls
  • Premium Features
  • 200 Free Outgoing Minutes
  • No Activation Fee
Get Started
US/Canada 200
Starting from

$9.99/mo

(paid monthly)
  • Month to Month
  • Unlimited to 30 Countries
  • 30+ Premium Features
  • Free Activation
  • No Term Commitment
Get Started
USA Canada Unlimited

The USA Canada Unlimited Plan is the top residential phone plan offered by AXvoice. This plan includes unlimited minutes on calls to anywhere in the US and Canada, plus unlimited incoming minutes.

Over 30 advanced features come with this plan, including voicemail, do not disturb, simultaneous ring, conference calling, call forwarding, and caller ID. Three separate pricing options are available for this plan to meet different needs.

As with all AXvoice residential phone plans, any touch tone phone will do and all the additional hardware is included for free.

Plan Highlights

  • Unlimited Incoming and Outgoing Calls
  • NO Activation Fee
  • Three Pricing Options
  • Landline and Mobile Phones
  • 30+ Premium Features
  • Hardware Included

Pricing Options

Popular
USA Canada Unlimited
Starting from

$8.25/mo

(paid annually)
  • $99 Per Year
  • Unlimited North America
  • FREE Activation
  • 30+ Advanced Features
  • Unlimited Call Forwarding
Get Started
USA Canada Unlimited
Starting from

$10.99/mo

(paid monthly)
  • Flexible Yearly Plan
  • Unlimited in North America
  • 30+Premium Features
  • Free Activation
  • Unlimited Call Forwarding
Get Started
USA Canada Unlimited
Starting from

$14.99/mo

(paid monthly)
  • Monthly Plan
  • Number Porting
  • FREE Activation
  • 30+ Advanced Features
  • Unlimited North America
Get Started
Residential International

The Residential International Plan is the basic plan that allows you to call all over the world. You get unlimited incoming calls plus unlimited outgoing calls to more than 45 countries. The list of countries includes Australia, China, France, Italy, the UK, Netherlands, Thailand, and many more.

This plan includes an additional 30+ calling features. The hardware is free, and there is no activation fee.

The best value for this plan is the Flexible Yearly Plan, which ends up costing less than $20 a month.

Plan Highlights

  • 45+ International Destinations
  • Free Activation
  • Keep your Number
  • Hardware Included
  • Flexible Packages
  • Premium Features

Pricing Options

Residential International
Starting from

$16.58/mo

(paid annually)
  • Blow Out Deal
  • $199 Per Year
  • Unlimited to 45 Countries
  • Free Activation
  • Number Porting
Get Started
Popular
Residential International
Starting from

$19.99/mo

(paid monthly)
  • Flexible Yearly Plan
  • Keep your Number
  • Unlimited to 45 Countries
  • Free Hardware
  • Advanced Features
Get Started
Residential International
Starting from

$24.99/mo

(paid monthly)
  • One Month Plan
  • Number Porting
  • Unlimited to 45 Countries
  • 30+ Features
  • Unlimited Incoming Calls
Get Started
International Plus

The Residential International Plus Plan allows you to call anywhere in the US and Canada, plus more than 65 countries around the world. The list of countries includes Argentina, Mexico, Denmark, Hong Kong, Russia, Puerto Rico, and many more.

In addition to monthly calling service, this plan includes 30+ advanced features. The hardware is free, no activation fee is required.

You have the option of keeping your existing number, or selecting a new one.

Plan Highlights

  • 60+ International Destinations
  • Number Porting
  • Pay By Month
  • Hardware Included
  • No Activation Fee
  • Premium Features

Pricing Options

International Plus
Starting from

$29.99/mo

(paid monthly)
  • Unlimited to 60+ Countries
  • Hardware Included
  • Free Activation
  • Over 30 Features
Get Started