Last update: May 1, 2018

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VoIPo Business

2019 VOIP Service Review

Nik Kourpouanidis

6.9/10

overall rating

Editor: Nik Kourpouanidis

VoIPo Business graphic

VoIPo Business Review Summary

VoIPo is set up differently than most internet phone providers. They do utilize VoIP to route calls over the internet, and they have services in the cloud, but you don't need to subscribe to both. When selecting a service plan, you can choose a Business VoIP or Cloud VoIP plan. From what we can see, you can do more than one service at the same time, allowing you to customize your service as needed.

Another option you might find valuable is their Hosted PBX service. This provides advanced business phone system features like extensions, call queues, IVR menus, and more. It allows you to have a sophisticated communications system without having to invest in equipment or pay additional fees for other hosted PBX services you don't need.

Setting up your new phone service is very simple. Once you submit your order, they'll ship you a VoIPo adapter. Just plug the adapter into your broadband internet connection, then plug your telephones into the adapter as well, and you'll be able to make calls immediately.

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VoIPo Business Highlights

  • Unlimited Extensions
  • Call Queues
  • BETA Pricing
  • Find Me Follow Me
  • Admin Control Panel
  • 30 Day Guarantee
Reliability
6
Features
7.7
Value
7
Customer Support
7
  • Plans from:
  • $3.00/mo.
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User rating:

Confidence:78%


VoIPo Business Category Reviews

Overall rating

6.9 /10

Overall Review

Cloud service from VoIPo provides phone and communication services completely in the cloud. This means you won't have to purchase or maintain extra equipment on your end. As a small business customer, it's nice to limit the amount of equipment you need, especially when you are starting a new service.

With Cloud VoIP service, you can select a US or toll-free number. If you are a small business, it's good to have this option depending on whether your customers are local or spread out. We like that fact that both come with FREE forwarding to SIP, and that you can sign up for an annual fee of $36 or monthly fee of $4.95.

We also want to point out that both toll-free and US numbers can be forwarded to any US number (like a cell phone) or used with any SIP device. Once you have your new VoIPo number, you'll also be able to use SIP devices to place outgoing calls to US numbers with the help of your cloud account.


  • Unlimited Users
  • Simultaneous Ring
  • Call Forwarding
  • User Control Panel
  • Pay As You Go
  • SMS Texting

  • Price:
  • From $3.00/mo.

Small & Medium Business rating

6.6 /10

Small & Medium Business Review

We like most of what we've seen from VoIPo when it comes to providing service for small businesses. Now we'd like to share our favorite aspects of their product. When deciding on a business number, you can choose your own area code, even if it's different than where your business is physically located. This may help bring in more customers if they can dial a local number. You also have the capability to utilize softphones and can make unlimited calls to anywhere in the US.

To help with business organization, they provide contacts lists where you can add and manage an unlimited amount of contact names using your administration panel. In addition to this, you can create customized contact groups that allow you to send group messages more easily. Their Contacts System also comes with customer caller ID and incoming call routing to make sure customers are directed to the proper destination.

Every call made from your VoIPo account is logged and available to view online for administrative and training purposes. If you would like to have virtual numbers, these are also available. These allow you to create unique numbers that connect to your business the same way your main business number does, and are only available for incoming calls. Feel free to scroll through the entire list of features below for more information on what they have to offer.


  • Softphone
  • Inbound Call Routing
  • SIP Extensions
  • Scheduling
  • Direct Extension Dialing
  • Virtual Numbers

  • Price:
  • From $3.00/mo.

VoIPo Business Reliability (6.0 / 10)

Many VoIP phone carriers advertise the reliability of their product by stating that their system has geo-redundant data centers located in different places around the world. Others post information about security or encryption protocol to protect against hackers. Lastly, many companies include information about fail-safes in place in case of a natural disaster. VoIPo doesn't list any of this in their site.

We searched their site for any indication as to the reliability of the product, but only found a few things to hold onto. One is the fact that the company is privately-owned, owner-managed debt-free, and currently profitable. This could be seen as an indication of responsible business practices from a company you can count on.

It is good to know if you're not happy with their service, you can just cancel within 30 days and return the VOIPo adapter to them. They will refund 100% of your service fees. We hope their service is reliable, but it it's not, at least you won't be stuck with it.

VoIPo Business Features (7.7 / 10)

A Summary of VoIPo Features

The features offered by VoIPo are separated into two large categories: cloud number features and VoIP phone service features. Depending on which service you use, you could get some or all of these features. Those included with a cloud service plan include online call logs, caller ID, sending faxes, voicemail boxes, and inbound SIP address.

If you go with VoIP phone service, the list of included features is much larger. These are separated into three main categories: basic, convenience, and advanced. Some of the basic features are call forwarding, call blocking, caller ID, three way calling, and do not disturb. Some of the convenience features are 411, 711, softphone, and e911 service.

The portion of features we like the most, and that we think businesses would find most helpful, fall into the advanced category. Here you'll find different ways to receive and store voicemail, simultaneous ring, virtual phone numbers, distinctive ringtones, SMS options, and contact lists. Combine all three categories together and you have a nice collection of varied and useful features for your business.

With Do Not Disturb, all of your calls will get sent to voicemail without ringing.

The ability to switch between two simultaneous incoming calls.

See the name of incoming callers, even if they’re not currently in your address book.

Rings multiple numbers at once to find you regardless of where you are. 

Visual Voicemail allows you to view, play and read your voicemail and fax messages right from your inbox. 

Enjoy extreme privacy with multiple ways to block unwanted incoming callers.

Whether you’re doing business or just chatting with friends, three-way conference calling has never been easier.

A private extension with a personal password-protected voicemail account. 

Forward incoming calls to any number you choose.

Your voicemail messages get automatically forwarded to your email as an audio file. 

Message notifications get sent directly to any email address or SMS-capable mobile phone.

Stay anonymous with your outgoing calls.

Nationwide coverage with all IP phones and adapters wherever available.

Transfer your current phone number or numbers to your new phone service.

View all incoming, outgoing and missed calls on your account.

If you want to know who just called, simply dial *69 and you'll know in seconds.

A complete list of all your contacts, including phone numbers, emails and addresses.

Provides a phone number and routes incoming calls to this phone number based on your on-call preferences.

Take your rates and features with you no matter where you are in the world.

Easily dial a frequently used phone number by using a 1 or 2 digit code.

Order additional phone numbers from anywhere in the US & Canada that people can call for free.

Add your company name and telephone number to a Directory Assistance Listing provider to allow more accessibility to your company information.

Select a distinct ring or alert for calls that meet specific pre-determined criteria.

VoIPo Business Value (7.0 / 10)

Is VoIPo a good value?

We have given VoIPo a 7/10 rating for overall value because we think they provide good service at unusually low prices. Most VoIP phone providers have plans that start around $19.99 a month, but VoIPo has plans as low as $6.21 a month. If cost is your biggest concern, you might want to look at the different plans available through VoIPo.

Another aspect we want to highlight the ability you have to set up as many extensions a you want. Most providers charge you for every extension and user on your plan whether they use their phone or not. However, with VOIPo, you can setup unlimited extensions without being charged extra fees.

The last thing we like about VoIPo is their Pay As You Go Pricing. This allows you to just pay for what you use, and nothing more. Phone numbers are just $1 a month and domestic calls cost $0.01/min. Many of their other plans also offer customers the ability to pay monthly, yearly, or sometimes up to 2 years at a time.

VoIPo Business Customer Support (7.0 / 10)

The main support page for VoIPo is simple and easy to navigate. It's comprised of three main areas: installation guides, feature support, and support knowledgebase. If you click on the link for installation guides, it takes you to a page with four other links that provide instructions for properly installing your VoIPo adapter with your phone system.

Their page for feature support was quite disappointing because it's the exact same page as the regular feature page. According to the page content, it's supposed to include additional information on how to use each feature, but we found these instructions to be lacking in detail. This is certainly an area of their site that needs improvement.

The knowledgebase page is the most helpful for finding instructions and answers to your questions. Here you'll find nearly one hundred different articles relating to features, installation, and troubleshooting. If you can't see an article with the information you need, you can always search for a keyword or phrase. They also provide customer forums you can use to find answers from other VoIPo customers. If all else fails, you can contact them through email or phone.

VoIPo Business Plans

A Summary of VoIPo Business Plans

Below is a summary of the service plans offered by VoIPo Business.

Cloud VoIP

For just $4.95 a month, VOIPo provides unlimited calling to anywhere in the US and Canada. VOIPo has the ability to offer such affordable plans because they don't waste their money on big ad campaigns. This puts more money back in your pocket. All outbound domestic calls are billed at just $0.01 per minute with US phone numbers.

A handful of great features are also included with Cloud VoIP service. These include voicemail boxes, an online control panel, plus online call logs. If you have a problem, VOIPo is ready to help with knowledgeable support agents and friendly technicians. As a privately-owned, owner-managed, and debt free company, VOIPo is more reliable and affordable than other competitors.

VOIPo appreciates your business and cares about your experience with their VoIP service. If you're not happy, feel free to cancel within 30 days and send back your VOIPo adapter. They will refund 100% of your service fees, no questions asked.

Plan Highlights

  • Receive Faxes
  • Forward to a SIP Address
  • Register to a SIP Account
  • Forward to a US/Canada Number

Pricing Options

Cloud VoIP
Starting from

$4.95/mo

per user (paid monthly)
  • US Number
  • 500 Minutes
  • Pay Monthly
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Popular
Cloud VoIP
Starting from

$3.00/mo

per user (paid annually)
  • US Number
  • 500 Minutes
  • Pay Annually
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Cloud VoIP
Starting from

$4.95/mo

(paid monthly)
  • Toll Free Number
  • 100 Minutes
  • Pay Monthly
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Cloud VoIP
Starting from

$3.00/mo

(paid annually)
  • Number
  • 100 Minutes
  • Pay Annually
Get Quote
Business VoIP

VOIPo provides unlimited calling to anywhere in the US & Canada starting at just $6.21 a month. By not spending money on big ad campaigns, and relying on customer referrals, VOIPo can make their plans more affordable. This saves you money. This plan also provides low international rates across the board.

Over 40 amazing features are also included with the Home and Home Office plan. If you have a problem, VOIPo is ready to help. Knowledgeable support agents and friendly technicians are ready and willing to solve your problems. As a privately-owned, owner-managed, and debt free company, VOIPo is just what you need.

VOIPo also cares about your experience with their VoIP service, and appreciates your business. If you're not happy, just cancel within 30 days and send back your VOIPo adapter. They'll refund 100% of your service fees. If you're not happy, they're not either.

Plan Highlights

  • Free VoIP adapter
  • Over 40 amazing features
  • Free rollover line
  • Unlimited calls to US and Canada

Pricing Options

Business VoIP
Starting from

$15.00/mo

per user (paid monthly)
  • No Contract
  • Unlimited to US & Canada
  • Pay Monthly
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Popular
Business VoIP
Starting from

$6.21/mo

per user (paid annually)
  • 2 Year Contract
  • Unlimited US Minutes
  • Pay Annually
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Hosted PBX

Unlike other Hosted PBX providers, VoIPo doesn't charge for users or extensions. The Hosted PBX plan comes with unlimited extensions and users are always included in the flat monthly price of $20. It may sound unusual in this day and age, but VoIPo cares about your experience with their service and sincerely appreciates your business. Really.

With this system, you can use any SIP-based devices or software that you want with PBX. You don't be forced to buy new expensive phone. You also won't have to worry about buying a phone system that gets outdated. New features and innovations are always being added to make their system better.

If you're not entirely happy with your PBX, you can cancel within 30 days of ordering and receive a full refund. Just pay for the minutes you have used. If you need help along the way, knowledgeable support agents and friendly technicians are there to help solve your problems and help you.

Plan Highlights

  • Use any SIP VOIP phones
  • Auto attendants
  • 30 day money back guarantee
  • Unlimited extensions and users

Pricing Options

Hosted PBX
Starting from

$20.00/mo

per user (paid monthly)
  • Unlimited Extensions
  • 500 Minutes
  • PBX Features
Get Quote